ABYSS® Shop Return Policy

General Returns

Please contact us for a Return Authorization Number prior to any return. In general, unopened, sealed products may be returned for a refund within 14 days of the purchase date. Shipping charges both ways, along with any non-refundable credit card fees, duties, and taxes paid, will be deducted from your refund unless the return is due to an error on our part.

Open Package Policy

Every product we sell is brand new. Once the outer wrapper is broken or the outer carton is opened, the product is considered open stock and subject to the return policies outlined below.

Any opened return must be in brand-new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and warranty cards. The original manufacturer's labeled packaging should be packed as it arrived to you, inside an outer shipping carton to protect its contents. Please do not write or place labels on the manufacturer's packaging.

Specific Open Package Categories

Specific return policies for any open package apply to each category as follows:

Return Credit & Deductions

Once we receive and inspect your item(s) to verify them as being in new condition, we will credit your account accordingly. Please allow 7-10 days for a credit to appear on your account. We can only issue a refund to the same credit account you used to pay for the order. We can only refund the original purchase price minus fees as stated above.

Any costs we bear to fulfill your order and for its return are non-refundable. This includes non-refundable credit card and monthly payment finance fees, shipping both ways, as well as the replacement cost of ear pads and headbands with new ones, and other costs incurred in the returns process.

Any damage to the product or accessories is not included in the fees above, and any costs incurred to restore it to new condition may also be subtracted from any refund amount. We may reject the return due to condition, in which case the purchaser would be legally responsible for the purchase price as agreed at the time of purchase.